Terms of Service

1. Acceptance of these terms

By creating a workspace or otherwise using Metal Jungle ("the platform"), you agree to these Terms of Service. If you're using the platform on behalf of a business, you confirm you have the authority to bind that business to these terms.

2. What the platform does

The platform lets you connect a WhatsApp Business Account, Instagram professional account, and/or Facebook Page you own or manage, and use them through a unified inbox, AI agents, automated bot flows, a CRM, and campaign tools. All messaging happens through Meta's official APIs — the platform does not send messages on channels you haven't connected and authorized.

3. Your responsibilities

• You must have the legal right to connect and use the WhatsApp number, Instagram account, and Facebook Page you link to your workspace.
• You're responsible for content sent through the platform, including bot flows, AI agent replies, and campaigns you configure, and for complying with Meta's own platform policies for each channel.
• You must obtain appropriate consent from your customers before messaging them, in line with WhatsApp/Instagram/Messenger's messaging rules and applicable law.
• You're responsible for keeping your login credentials secure and for activity that happens under your account.

4. AI agents & automation

AI-generated replies and automated bot flows act on your explicit configuration (system prompts, knowledge base, enabled tools, flow logic). You're responsible for reviewing and configuring these features appropriately for your business — we don't guarantee the content of any AI-generated reply.

5. Acceptable use

You agree not to use the platform to:

• Send unsolicited bulk messages (spam) or messages violating Meta's messaging policies.
• Send unlawful, harassing, fraudulent, or deceptive content.
• Attempt to interfere with or disrupt the platform's infrastructure.
• Use the platform in a way that could cause Meta to suspend or restrict your connected channels.

6. Data & privacy

Our handling of your data and your customers' data is described in our Privacy Policy, which forms part of these Terms.

7. Availability

We aim to keep the platform available and reliable, but messaging ultimately depends on Meta's own APIs and infrastructure being available — we're not responsible for outages or restrictions originating from Meta's platforms.

8. Suspension & termination

We may suspend or terminate a workspace that violates these terms, Meta's platform policies, or applicable law. You may stop using the platform and request deletion of your data at any time.

9. Changes to these terms

We may update these Terms from time to time. Continued use of the platform after an update means you accept the revised terms.

10. Contact us

Questions about these Terms can be sent to support@metaljungle.in.